Shipping Information

Shipping Policy



✨ Free shipping on orders over $158 — Flat rate $5.80 for orders under $158

1. Shipping Options

Shipping Method Cost Delivery Time
Standard Shipping Free on orders ≥$158
$5.80 on orders <$158 		 7-15 business days
Expedited Shipping Contact us Varies by location

2. Delivery Timeline

Region Estimated Delivery Time
Continental US 7-15 business days
Alaska, Hawaii, APO/FPO Additional 7–10 business days

📦 Please note:

  • Orders are processed Monday–Friday (excluding weekends and holidays)
  • Processing time: 1–3 business days before shipment
  • You will receive a shipping confirmation email with tracking once your order leaves our warehouse

3. Order Processing

  • Orders are processed in the order they are received
  • Processing time: 1–3 business days
  • We do not ship on Saturdays, Sundays, or U.S. holidays

4. Tracking Your Order

  • A shipping confirmation email will be sent once your order ships
  • Tracking information will be included
  • Please allow up to 24 hours for tracking information to update

5. Signature Requirement

For security purposes, signature may be required upon delivery for orders over a certain value. This ensures your jewelry reaches you safely.

6. Delivery Attempts

  • The carrier will typically make up to 2 delivery attempts
  • After 2 unsuccessful attempts, the package will be returned to us
  • Please ensure your contact information is valid

7. Lost or Stolen Packages

rexi is not responsible for lost or stolen packages after delivery confirmation. If your tracking shows "delivered" but you haven't received your order, please contact the carrier directly. For lost packages during transit, please contact us within 7 days of the estimated delivery date.

8. Customs & Duties

All orders are shipped from China. You are responsible for any customs fees, import duties, or taxes that may apply upon delivery. rexi is not responsible for delays caused by customs clearance.

9. Questions?

We're here to help. If you have any questions about shipping or your order, please reach out:

📧 support@rexishop.com
⏰ We reply within 24 hours (Monday–Friday)

10. Company Information

rexi

Room 1023, 10th Floor, Jinchengguomao Plaza

Zijing Mountain Road, Guancheng Huizu District

Zhengzhou City, Henan Province, China

Postal Code: 450000


By placing an order with rexi, you acknowledge that you have read and agree to this Shipping Policy.