Privacy Policy

At rexi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

Personal information is information that can be used to identify you. We collect personal information that is necessary to comply with our legal obligations and to provide you with our services.

We collect information from you when you:

• Register on our site
• Place an order
• Subscribe to our newsletter
• Respond to a survey

When ordering or registering, you may be asked to provide:

• Name
• Email address
• Mailing address
• Phone number

You may also visit our site anonymously.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To personalize your experience — your information helps us better respond to your individual needs
• To improve our website — we strive to improve our website based on your feedback
• To improve customer service — your information helps us effectively respond to your requests
• To process transactions — including executing payments and delivering products
• To administer promotions or surveys
• To send periodic emails — order updates, company news, and related product information

3. Legal Basis for Processing (EEA Residents)

If you are located in the European Economic Area (“EEA”), our processing of your personal information is based on the following:

• Consent (Article 6(1)(a)) — where you have given consent
• Contract (Article 6(1)(b)) — for the performance of a contract
• Legal obligation (Article 6(1)(c)) — to comply with the law
• Legitimate interests (Article 6(1)(f)) — for our legitimate business interests

You may withdraw your consent at any time by emailing support@rexishop.com. This will not affect the lawfulness of processing based on consent before withdrawal.

4. Your Rights

You have the right to:

• Access — request a copy of your personal information
• Correct — request correction of inaccurate information
• Delete — request deletion of your personal information
• Restrict or object — to further processing of your information
• Data portability — receive your information in a structured format

To exercise these rights, please email us at support@rexishop.com. We will respond within a reasonable timeframe. We may request identity verification before processing your request.

5. How We Protect Your Information

We implement a variety of security measures to protect your personal information:

• Secure server — all supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology
• Encrypted payment processing — payment information is encrypted and stored in our payment gateway provider's database
• Limited access — only authorized personnel with special access rights can access your information
• No storage of sensitive data — credit card information is not stored on our servers

Your responsibility: You are responsible for your own username and password security. We recommend choosing a strong password and changing it frequently. Do not use the same login details across multiple websites.

6. Cookies

Yes, we use cookies. Cookies are small files that a site transfers to your computer's hard drive through your browser. They help us:

• Remember and process items in your shopping cart
• Save your preferences for future visits
• Compile aggregate data about site traffic and interaction

We use Google Analytics to help us understand how users engage with our website. Google Analytics uses cookies to collect information about your use of our website and generates reports on website trends without identifying individual visitors.

You can choose to have your computer warn you each time a cookie is being sent, or turn off all cookies via your browser settings. However, if you disable cookies, some services may not function properly. You can still place orders by contacting us at support@rexishop.com.

7. Disclosure to Outside Parties

We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, executing payments, delivering products, or servicing you — provided they agree to keep this information confidential.

We may release your information when required to comply with the law, enforce our site policies, or protect our rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing or advertising purposes.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by tax, accounting, or other applicable laws.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. The most current version will always be posted on this page. Your continued use of our website following any changes constitutes acceptance of those changes.

11. Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact us:

📧 support@rexishop.com
⏰ We reply within 24 hours (Monday–Friday)

12. Company Information

rexi
Room 1023, 10th Floor, Jinchengguomao Plaza, Zijing Mountain Road, Guancheng Huizu District, Zhengzhou City, Henan Province, China
Postal Code: 450000