We offer free standard shipping on all orders — no minimum purchase required.

For expedited shipping options, please contact us at support@rexishop.com.

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also track your order here:

🔍 Track My Order

Please allow up to 24 hours for tracking information to update after shipment.

Orders typically ship within 1–3 business days after payment confirmation. Once shipped, you will receive a tracking number via email.

If you haven't received a tracking number after 5 business days, please check your spam folder or contact us at support@rexishop.com.

Please note: Payment processing via PayPal typically takes just a few minutes. Inventory availability is indicated on each product page — items on backorder will ship once inventory is replenished.

In rare cases where an item is on backorder, we will notify you via email. If you haven't received your order within 10 days of the estimated delivery window, please contact us at support@rexishop.com and we will assist you immediately.

Please refer to our full Return Policy for detailed instructions.

Important notes:

• Returns must be initiated within 30 days of delivery
• Items must be unworn, unwashed, and in original condition with all tags and packaging intact
• We cannot accept returns for items that show signs of wear, use, or man-made damage
• For hygiene reasons, earrings are non-returnable once the protective seal is removed

To start a return, please email us at support@rexishop.com with your order number and reason for return.

We take great care in packaging each piece, but if your order arrives damaged or with missing items:

1. Contact us within 3 business days of delivery at support@rexishop.com
2. Include your order number and clear photos of the damage or missing items
3. Keep the original box and all packing materials — we may need this information to file a claim with the carrier

We will work with you to resolve the issue as quickly as possible. Thank you for your cooperation and patience.

We cannot accept returns or exchanges for items that have been man-made damaged, including:

• Scratches or chips caused by improper handling
• Broken clasps or chains due to misuse
• Damaged packaging or missing tags

If you believe your item arrived with a manufacturing defect, please contact us within 5 days of delivery with photos, and we will assist you.

We currently accept PayPal as our payment method.

PayPal allows you to pay securely using:

• Your PayPal balance
• Credit cards (Visa, Mastercard, American Express, Discover) — even without a PayPal account
• Bank transfers

All payments are processed securely through PayPal. We do not store any payment information on our site.

Lucky you! To use your coupon code:

1. Add your items to the shopping cart
2. Proceed to checkout
3. Look for the "Discount code" or "Gift card" box
4. Enter your code and click "Apply"

Important notes:

• Only one coupon code can be applied per order
• Coupon codes cannot be applied to orders that have already been placed
• Some exclusions may apply — see code terms for details

Your payment is authorized at the time of purchase. Order processing typically takes 1–3 business days. Once your order ships, you will receive a tracking number via email.

If you have been charged and haven't received tracking information after 5 business days, please check your spam folder or contact us at support@rexishop.com.

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 1 hour of placing your order at support@rexishop.com. After this window, your order may have already been processed and cannot be modified.

Yes. Every piece of pearl jewelry we sell features genuine, natural pearls. Each pearl is hand-selected for its luster, surface quality, and unique beauty.

We do not sell imitation or fake pearls. Learn more in our Pearl Guide.

We're here to help! Please reach out:

📧 support@rexishop.com
⏰ We reply within 24 hours (Monday–Friday)